Covid-19 Policy

Updated on 8 July 2020

Updates from the latest National Cabinet’s statement on 12 June are that all states are now in steps 2 or 3 of the Government’s 3 step plan to reopen the economy. This means that gatherings will be allowed and more businesses will reopen.

For NSW, most businesses have reopened. Holiday travel restrictions within NSW has been lifted from 1 June but everyone must continue to abide by the physical distancing measures. There are no restrictions on interstate travel, however travellers will have to comply with border rules of the states you are entering or leaving from.

Due to a spike in cases in Victoria, the Victorian Government has re-imposed stay home restrictions for the following suburbs from 1 July 2020 to slow the spread of coronavirus (COVID-19). Restrictions has been extended to include the Melbourne Metropolitan area and the Shire of Mitchell (from 8 July).

3012 – includes Brooklyn, Kingsville, Maidstone, Tottenham, West Footscray
3021 – includes Albanvale, Kealba, Kings Park, St Albans
3032 – includes Ascot Vale, Highpoint City, Maribyrnong, Travancore
3038 – includes Keilor Downs, Keilor Lodge, Taylors Lakes, Watergardens
3042 – includes Airport West, Keilor Park, Niddrie, Niddrie North
3046 – includes Glenroy, Hadfield, Oak Park
3047 – includes Broadmeadows, Dallas, Jacana
3055 – includes Brunswick South, Brunswick West, Moonee Vale, Moreland West
3060 – includes Fawkner
3064 – includes Craigieburn, Donnybrook, Mickleham, Roxburgh Park, Kalkallo
3031 – includes Flemington, Kensington
3051 – includes Hotham Hill, North Melbourne

For the safety of our hosts and other people, if you are from these suburbs, we would like to advise against travelling out of these areas until the situation is under control. Please refer to the VIC Government and NSW Government websites for more information and to keep up to date with the news on Covid-19.

Please continue to follow the travel guidelines outlined by the World Health Organisation and advice from the Department of Health website. If you are returning from overseas, please be socially responsible and self-isolate at home for at least 14 days. Stay home if you are unwell.

Changes to our cancellation policy

We understand that in these times of uncertainty, we all wish for greater flexibility in planning our trips. We hear you and have made changes to our cancellation policy. Previously, our cancellation policy was strict and guests could only get a full refund if you cancel within 48 hours of booking. Now, we’ve temporarily changed our policy to be flexible.

Guests who booked with us will have free cancellation (full refund) until 7 days before check-in.

*** If booked less than 7 days before check-in, free cancellation up to 48 hours after booking, up to 3 days before check-in.

*** 50% refund if cancellations are made at least 3 days before check-in.

*** No refund for cancellations made within 3 days of check-in.

If guests becomes sick, affected by Covid-19, or have been in contact with someone who tested positive for Covid-19, 3 days before their check-in, we will encourage the guests to stay home or receive treatment from their nearby clinics or hospitals. We will help them postpone their trip or cancel and refund them in full, so that they can focus on recovery.

Covid Safe Plans – Temporary changes to help stop the spread

To help stop the spread of the virus, we’ve made some temporary changes :

1. Contactless check in and out procedure

To be in line with safe distancing rules and minimise physical contact, the check-in and check out will be contactless. This may vary depending on your hosts, but safe distances will be maintained throughout. If you need help, your hosts will be able to assist via phone call.

2. Cleaning and disinfecting, including frequently touched surfaces

The tiny houses will be thoroughly cleaned and disinfected according to Safe Work Australia’s cleaning guide. Frequently touched surfaces will be cleaned and disinfected after every guest checks out.

3. Antibacterial hand soap will be provided

To help you protect yourselves, we will provide antibacterial hand soap. Please use these to wash your hands whenever you are back from your local tours or visits to town.

Download the CovidSafe App

To support the contact tracing efforts, we encourage all our hosts and guests to download the CovidSafe App. This will help the local health officials contact you quickly if you have been in contact with anyone who has Covid-19.   

Please contact us at ask@tinyaway.com if you’ve any questions. Stay strong and healthy!

 

from the Team at Tiny Away

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