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Covid-19 Policy

Updated on 28 Sep 2020

Australia is progressing well on both health and economic fronts.

A three step plan to reopen the economy is outlined here : Government’s 3 step plan

For NSW, all businesses have reopened and operating under the one person per 4 square metre rule. See “what you can and can’t do under the rules”. There are no restrictions on travel for holiday within NSW but border restrictions with Victoria remain in place. Please check the rules of the state or territory you are entering or leaving for the most up-to-date travel information before you travel.

Restrictions are slowly easing in Victoria based on their Covid-19 roadmap for safe reopening. Regional Victoria is in its third step with travel allowed within the region. From 27 Sep 11:59pm, Metropolitan Melbourne has moved to Second Step restrictions. Melburnians cannot travel more than 5km radius from where they live. If you live in Metropolitan Melbourne, please postpone your travel to a later date.

Please refer to the VIC Government and NSW Government websites for more information and to keep up to date with the news on Covid-19.

Please continue to follow the travel guidelines outlined by the World Health Organisation and advice from the Department of Health website. If you are returning from overseas, please be socially responsible and self-isolate at home for at least 14 days. Stay home if you are unwell.

Changes to our cancellation policy

We understand that in these times of uncertainty, we all wish for greater flexibility in planning our trips. We hear you and have made changes to our cancellation policy. Previously, our cancellation policy was strict and guests could only get a full refund if you cancel within 48 hours of booking. Now, we’ve temporarily changed our policy to be flexible.

Guests who booked with us will have free cancellation (full refund) until 7 days before check-in.

*** If booked less than 7 days before check-in, free cancellation up to 48 hours after booking, up to 3 days before check-in.

*** 50% refund if cancellations are made at least 3 days before check-in.

*** No refund for cancellations made within 3 days of check-in.

If guests becomes sick, affected by Covid-19, or have been in contact with someone who tested positive for Covid-19, 3 days before their check-in, we will encourage the guests to stay home or receive treatment from their nearby clinics or hospitals. We will help them postpone their trip or cancel and refund them in full, so that they can focus on recovery.

Covid Safe Plans – Temporary changes to help stop the spread

To help stop the spread of the virus, we’ve made some temporary changes :

1. Contactless check in and out procedure

To be in line with safe distancing rules and minimise physical contact, the check-in and check out will be contactless. This may vary depending on your hosts, but safe distances will be maintained throughout. If you need help, your hosts will be able to assist via phone call.

2. Cleaning and disinfecting, including frequently touched surfaces

The tiny houses will be thoroughly cleaned and disinfected according to Safe Work Australia’s cleaning guide. Frequently touched surfaces will be cleaned and disinfected after every guest checks out.

3. Antibacterial hand soap will be provided

To help you protect yourselves, we will provide antibacterial hand soap. Please use these to wash your hands whenever you are back from your local tours or visits to town.

Download the CovidSafe App

To support the contact tracing efforts, we encourage all our hosts and guests to download the CovidSafe App. This will help the local health officials contact you quickly if you have been in contact with anyone who has Covid-19.   

Please contact us at [email protected] if you’ve any questions. Stay strong and healthy!

 

from the Team at Tiny Away

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