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Covid-19 Policy

Updated on 3 June 2021

The Covid-19 virus continues to evolve and things may change rapidly so it’s important that you stay updated with the latest news before you travel.

Please refer to the following Government websites for the latest restrictions and the rules of the state :

Victoria 

New South Wales 

South Australia 

Queensland 

 

Follow the travel guidelines outlined by the World Health Organisation and advice from the Department of Health website. Stay home if you are unwell.

Our cancellation policy

We understand that in these times of uncertainty, we all wish for greater flexibility in planning our trips. We hear you and will continue to maintain our flexible cancellation policy.

Here’s how it works :

  1. 100% refund if cancellations are made at least 5 days before the check-in time (as shown in the confirmation email).
  2. 50% refund if cancellations are made at least 2 days before check-in.
  3. No refund for cancellations made less than 2 days of check-in.

 

Cancellations due to Covid-19 

If you are affected by Covid-19 travel restrictions, we encourage you to first consider changing the date of your stay. This would lessen the financial impact on our hosts with the loss of bookings. If you wish to proceed with your cancellation, please contact us at [email protected] to request for a full refund.

 

Covid Safe Plans 

To help stop the spread of the virus, we’ve made some temporary changes :

1. Contactless check in and out procedure

To be in line with safe distancing rules and minimise physical contact, the check-in and check out will be contactless. This may vary depending on your hosts, but safe distances will be maintained throughout. If you need help, your hosts will be able to assist via phone call.

2. Cleaning and disinfecting, including frequently touched surfaces

The tiny houses will be thoroughly cleaned and disinfected according to Safe Work Australia’s cleaning guide. Frequently touched surfaces will be cleaned and disinfected after every guest checks out.

3. Antibacterial hand soap will be provided

To help you protect yourselves, we will provide antibacterial hand soap. Please use these to wash your hands whenever you are back from your local tours or visits to town.

Download the CovidSafe App

To support the contact tracing efforts, we encourage all our hosts and guests to download the CovidSafe App. This will help the local health officials contact you quickly if you have been in contact with anyone who has Covid-19.   

Please contact us at [email protected] if you’ve any questions. Stay strong and healthy!

 

Tiny Away Team

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